Crashfree India
Our Work · Crash Claim Compensation

Injured in a road crash? Compensation is your right.

Most Indian road crash victims never claim what they’re owed — because no one tells them they can. We’re here to change that with free tools, expert mentors and step-by-step guidance.

Average time to settlement
3.6 yrs

Average time to settlement

Visits needed to navigate the system
25+

Visits needed to navigate the system

Of victims actually receive compensation
<5%

Of victims actually receive compensation

Road crash victim being supported through the claim process

About this initiative

Compensation is a right. We make sure victims actually receive it.

India’s road crash compensation framework is robust on paper but lags at delivery. As per data, there are around 10.46 lakh pending compensation cases nationwide, representing ~₹80,455 crore in pending claims. Crashfree India’s research documents claim rates as low as ~5% of eligible crashes (in case of Hit and Run) and systemic bottlenecks across awareness, timeliness, legal efficiency, adequacy, and equity for MACT cases.

These problems are not theory — they emerge from 50+ expert consultations (judiciary, claimant advocates, insurers, police, legal aid, district administration & MoRTH), access to institutional data & RTIs, field visits, pilot surveys with 120+ victims and families, and hospital helpdesks that reveal where victims first encounter information shortfalls and procedural collapse.

This study therefore aims to diagnose, with victim-centred evidence, why statutory entitlements rarely translate into actual compensation.

The intended result is an actionable blueprint: prioritised, evidence-backed reforms and scalable operational models that shorten timelines, prevent exploitation, improve documentation flows, expand legal aid visibility, and increase the proportion of eligible victims who actually receive timely, adequate compensation.

28

On-Ground Awareness Sessions

50+

Expert Consultations

120+

Victims & Families Surveyed

Your rights

What you may be entitled to

Under the Motor Vehicles Act, crash victims and their families are entitled to financial support.

01

Cashless Treatment

Up to ₹1.5 Lakh

Crash victims are entitled to cashless treatment at designated hospitals for the first 7 days after an accident.

First 7 days at designated hospitals

02

Hit-and-Run Compensation

₹2,00,000 / ₹50,000

If the driver fled the scene, victims or families can still claim compensation under the government's hit-and-run scheme — ₹2,00,000 in case of death and ₹50,000 for grievous injury.

Death / Grievous injury

03

No-Fault Compensation (Sec-164) under MACT Claims

₹5,00,000 / ₹2.5 Lakh

Claim up to ₹5,00,000 in case of death and ₹2.5 lakhs for grievous injury — without needing to prove who was at fault. A simplified process for quick relief.

Without proving negligence

04

Fault-based compensation (Sec-166) under MACT Claims

Higher amounts possible

Through the Motor Accident Claims Tribunal, pursue higher compensation based on income, age, and severity of injury.

Court-supervised process

You can still claim compensation

You can get compensation — it’s your legal right!

Here are situations where victims still qualify for compensation — and we can help you file.

  • The driver ran away

    If the driver responsible for the accident fled the scene, you may still have legal options to recover compensation.

  • The offending vehicle had no insurance

    Even if the at-fault vehicle was uninsured, there may still be ways to pursue a claim.

  • You were a cyclist, pedestrian, or passenger

    If you were not driving but were injured in the accident, you may still be entitled to compensation.

  • You're unsure who was at fault

    If fault is unclear or you don't want to blame anyone yet, a legal review can help determine your options.

Watch & learn

How to claim compensation — explained simply

A short walkthrough of the exact steps, in your language.

Tools

Three tools that do the heavy lifting for you

Built for victims and their families. No legalese, no logins, no cost.

Compensation Calculator

Get an instant estimate of what you may be owed, based on age, income and injury severity.

Estimate my claim

PM Rahat Hospitals

Find the nearest hospital empanelled for cashless treatment of road crash victims under PM Rahat.

Find a hospital

Aasha — AI Support Companion

Talk to Aasha, our bilingual AI companion. Get instant guidance on your rights, claim process and emotional support — 24/7.

Chat with Aasha

Mentors & Advisors

Lawyers and doctors you can actually reach

Vetted experts giving their time to road crash victims across India.

Hon. Justice JR Midha
Advisor

Hon. Justice JR Midha

Retd. Judge, Delhi High Court

Mishika Singh
Advisor

Mishika Singh

Founder, Neev Foundation

Yash Agarwal
Advisor

Yash Agarwal

Founder, Public Policy India

Sanchit Seth
Advisor

Sanchit Seth

Advocate

Amarjeet Singh
Advisor

Amarjeet Singh

Advocate, Supreme Court of India

FAQ

Answers to what people ask us most

Still unsure? Aasha can answer follow-ups in your language, instantly.

Need help?

We’re here. Reach out — no cost, no obligation.

A real human will get back to you within 24 hours. For urgent medical or legal help, please call our victim helpline.

  • Chat with Aasha 24×7 in English or Hindi
  • Get matched with a pro-bono advocate in your city
  • Free help filing your MACT claim end-to-end